Returns Policy
Global Industrial Support
Official Return & Refund Policy for TopEngineStore
Return Window30 Days from Delivery
Return MethodBy Mail (RMA Required)
01. General Conditions & Warehouse
We accept returns for unused equipment in original packaging. Authorized returns must be sent back to our central warehouse:
Return Address: Jl. Rungkut Industri I No.24-26, Kendangsari, Kec. Tenggilis Mejoyo, Surabaya, Jawa Timur 60292, Indonesia.
02. Return Fees & Shipping Costs
| Reason for Return | Restocking Fee | Return Shipping |
|---|---|---|
| Defective / Wrong Item | 0% (No Fee) | Paid by TopEngineStore |
| Customer Remorse / Cancel | 10% Restocking Fee | Paid by Customer |
| Refused Deliveries (International) | 20% Restocking Fee | Paid by Customer |
*Unboxing video is required for damage or deficiency claims.
03. Non-Returnable Items
Hazardous Material Compliance
Machinery filled with fuel or oil cannot be returned due to international aviation laws. Please inspect before adding fluids.
04. Refund Process
Processed within 2-3 business days after inspection:
• PayPal: 1–3 Days
• Credit Card: 5–10 Days
Returns Contact
Email: cs@topenginestore.com
Phone: +62 895 4015 40814
HQ: Jl. Rungkut Industri I No.24-26, Surabaya 60292