Rescue Team Support
24/7 Rescue Team Support topenginestore.com
At topenginestore.com, we understand that adventures at sea don't always go according to plan. Our 24/7 Rescue Team service is dedicated to providing fast, personalized after-sales support when you need it most, ensuring you get back on the water safely and quickly.
Contact Us Anytime
Our team of experts is available 24 hours a day, 7 days a week, for emergencies and urgent technical support.
| Information Category | Detail |
|---|---|
| Phone number | [+62 8954 0154 0814] |
| Email address | [service@topenginestore.com] |
| Operating Hours | 24 Hours a Day, 7 Days a Week (Including Holidays) |
Our Scope of Services
Our 24/7 Rescue Team service is designed for immediate assistance. We offer the following services:
Included in Rescue Services:
- Emergency Troubleshooting: Step-by-step guidance over the phone to resolve urgent technical issues with your marine engine or equipment.
- Immediate Warranty Claim: Initiate the warranty claim process for product defects immediately.
- Basic Technical Assistance: Answering questions about the operation or setup of our products (Outboard Motors, Fish Finders, etc.).
- On-Site After-Sales Support: Arrange on-site technician support if the problem cannot be resolved over the phone (visit and part replacement fees apply if not under warranty).
What is not included:
- Product Ordering: Questions about new orders or general sales should be directed to the standard customer service line during regular business hours.
- Refund/Return Procedure: The return and refund process follows our standard return policy and is handled via customer service email during business hours (Monday-Friday).
- Physical Rescue Services: We provide technical and logistical assistance, not ship towing or lifesaving services at sea.
✅ Prepare Before Calling
To expedite the support process, please have the following information ready before calling:
- Your Order Number or Proof of Purchase .
- Model and MPN of the problematic product.
- Clear description of the problem you are facing and the symptoms that appear.
- If possible, prepare a photo or video of the problem to send via email or WhatsApp.
We're here to help you get back to sailing with confidence.